Return items are an inevitable part of doing business for financial institutions and their customers. VMS’ Exception Processing's integrated image and paper workflow applied to your incoming and outgoing return item processing makes it faster, more efficient, less expensive, and less complex. Exception processing also provides image-based features that solve problems for your customers and bring new revenues to your financial institution.

Returns - IN image-enables and automates your paper incoming returns. It uses image workflow to simplify the always-complicated process of receiving, decision-making, and tracking on-us return items. Return items are captured, sorted, matched to accounts, balanced, and repaired, if required.

Returns - OUT image-enables and automates your outgoing returns. It uses a flexible, integrated image workflow to match the Bank of First Deposit with each return item. The operator uses the image to determine the disposition of the item. For high-dollar items, the system can also present the images for signature verification.